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Practice

Managed Services & Support

Keep your Microsoft cloud secure, optimized and available with proactive operations, security monitoring and advisory support.

YOUR ESTATECLOUDGATE OPERATIONSWHAT YOU GETAzureMicrosoft 365Security signalsApplications Operations MonitorRespondPatchReviewIncidents handledMonthly reportCost actionsRoadmapDEFINED RESPONSE · ESCALATION · SERVICE REVIEWS
YOUR ESTATE
AzureMicrosoft 365Security signalsApplications
CLOUDGATE OPERATIONS
OperationsMonitorRespondPatchReview
WHAT YOU GET
Incidents handledMonthly reportCost actionsRoadmap
WHY IT MATTERS

Why Managed Services & Support matters

Go-live is the start of the work, not the end. Cloud estates drift: costs creep, patches lag, and alerts pile up without an owner.

We act as an extension of your team, with monitoring, security operations, application support and regular reviews that keep the estate improving.

Cloud operations
24×7 monitoring (NOC)
Application support
License optimization
WHAT'S INCLUDED

9 offerings in 4 areas

Pick an area. Every offering can be scoped on its own or combined into a program.

Monitoring & incident response

Proactive monitoring with defined response and escalation.

Ask about this

Patch & configuration

Update management and configuration baselines.

Ask about this

Backup & DR operations

Backup jobs watched, restores tested.

Ask about this
ACCELERATORS

Start from something that already works

Product

Postura

Security posture command center on Microsoft Fabric

  • Deployed in your own tenant, on your own data
  • Scores reconcile with Microsoft's own numbers
  • Daily AI-written executive briefing in Teams
Get it on Azure Marketplace
Assessment

Azure Environment Assessment

Well-Architected review with a 30-day plan

  • Evidence from Azure Resource Inventory and Advisor
  • Critical register and target landing zone design
  • Every finding traced to a real resource
Ask about Azure Environment Assessment
HOW TO START

Five ways to engage

Weeks
ASSESS
Azure or M365 assessment

Evidence-led findings and a prioritized remediation plan.

1 – 3 days
WORKSHOP
Strategy & assessment

Microsoft-funded workshops: CAF, security, AI readiness, modernization.

2 – 6 weeks
POC / PILOT
Proof of concept

Validate against success criteria before scaling investment.

6 – 26 weeks
PROJECT
Implementation

Architecture, build, migration, testing, training and handover.

Ongoing · SLA
MANAGED
Managed services

24×7 monitoring, NOC, FinOps and continuous improvement.

Every engagement followsAssessDesignBuildOperate
MICROSOFT CO-INVESTS

Eligible engagements can be funded by Microsoft

We nominate eligible work for Microsoft investment, lowering your cost and de-risking adoption.

Delivery funding (ECIF)

Microsoft co-invests in eligible delivery work.

Azure credits

Credits toward consumption during pilots and migration.

Microsoft engineering support

Access to Microsoft engineers on eligible projects.

Discovery workshop

Start your Managed Services & Support conversation

A short discovery workshop with an architect from this practice, ending in a written recommendation.