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Practice

Business Applications

Run sales, service, finance and operations on Dynamics 365 and Power Platform, with Copilot built into the workflow.

PROCESSESDATAVERSEOUTCOMESLeadsCasesOrdersInvoices Dataverse SalesServiceFinancePower AppsPipeline viewService deskMonth-end closeCopilotPOWER PLATFORM GOVERNANCE · ENTRA ID
PROCESSES
LeadsCasesOrdersInvoices
DATAVERSE
DataverseSalesServiceFinancePower Apps
OUTCOMES
Pipeline viewService deskMonth-end closeCopilot
WHY IT MATTERS

Why Business Applications matters

Customer and operational processes often live in spreadsheets and disconnected systems, so nobody has the whole picture of a customer or an order.

Dynamics 365 and Power Platform bring CRM, ERP and low-code apps onto one data model in Dataverse, integrated with Microsoft 365 and ready for Copilot.

Dynamics 365
Power Platform
Copilot in Dynamics
Power BI
WHAT'S INCLUDED

10 offerings in 3 areas

Pick an area. Every offering can be scoped on its own or combined into a program.

Dynamics 365 Sales

Pipeline, forecasting and relationship insight for sales teams.

Ask about this

Customer Service

Case management and omnichannel service with Copilot assistance.

Ask about this

Customer Insights

Unified customer profiles and journeys.

Ask about this

Field Service

Scheduling and mobile work orders for technicians.

Ask about this
RELATED WORK

Business Applications in practice

Solution blueprints that use this practice’s technology.

All solutions
HOW TO START

Five ways to engage

Weeks
ASSESS
Azure or M365 assessment

Evidence-led findings and a prioritized remediation plan.

1 – 3 days
WORKSHOP
Strategy & assessment

Microsoft-funded workshops: CAF, security, AI readiness, modernization.

2 – 6 weeks
POC / PILOT
Proof of concept

Validate against success criteria before scaling investment.

6 – 26 weeks
PROJECT
Implementation

Architecture, build, migration, testing, training and handover.

Ongoing · SLA
MANAGED
Managed services

24×7 monitoring, NOC, FinOps and continuous improvement.

Every engagement followsAssessDesignBuildOperate
MICROSOFT CO-INVESTS

Eligible engagements can be funded by Microsoft

We nominate eligible work for Microsoft investment, lowering your cost and de-risking adoption.

Delivery funding (ECIF)

Microsoft co-invests in eligible delivery work.

Azure credits

Credits toward consumption during pilots and migration.

Microsoft engineering support

Access to Microsoft engineers on eligible projects.

Discovery workshop

Start your Business Applications conversation

A short discovery workshop with an architect from this practice, ending in a written recommendation.